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Hill Aircraft recaptures the top score for FBO’s in Georgia in the 2022 Aviation International News (AIN) Pilot Survey. Shanna Ash, Hill Aircraft’s Customer Service Manager, named one of the top Customer Service providers in the country.
“We could not be more proud of the work put in by our entire team at Hill Aircraft!”, said President & CEO Guy Hill Jr. “They have gone to the next level to provide each customer with our Sensational Southern Service.”
Pilots go online to vote and the results in this year’s survey reflect the cumulative average of scores from 2014 through today.
Shanna began her aviation career in the military more than 20 years ago. She moved on to commercial aviation with TWA in California. When Shanna moved to Georgia, she switched to General Aviation and fell in love with the culture, industry, and people. Explains Shanna, “Because I enjoy people so much, customer service comes easy for me. If you’re in this business you should want to go above and beyond for your customers, build a relationship of trust with people, and listen to what they are asking. I have a passion for serving others and creating that awesome customer service experience. Taking care of customers is my priority. Building long-lasting relationships and making them laugh or even smile is the best feeling ever!” One of her favorite quotes is “If we couldn’t laugh we would all go insane!” – Robert Frost
In addition to leading the customer service experience, Shanna also oversees the employee engagement programs for the company. She has a Bachelors degree in Criminal Justice from Kennesaw State University and always wanted to work in the FBI, but ultimately fell in love with aviation instead.
Guy Hill Jr. grew up at Hill Aircraft with his father and founder Guy Hill, Sr. He came to the airport at every opportunity. At the age of 12, Guy Jr. began working in the aircraft maintenance department, sweeping floors and eventually assisting in routine maintenance. At 16 he received his pilot’s license and at 18 became the youngest Airframe and Powerplant mechanic in Georgia at the time. He joined Hill Aircraft full time in 1988, after earning a degree in Business Management at Auburn University. Guy Jr. began as Marketing Manager, and was promoted to Vice-president later that year. In 2003, he became President/CEO and his current position of CEO and Chairman of the Board took place in 2007. Guy Hill Jr. is Commercial Pilot Type Rated and current in the Citation 500 series and the Citation CJ series, Single Engine land, Sea and Multi-engine rated. He is a founding Director of the Community Bank of the South, Aviation Insurance Agent since 1989, past President of the Atlanta Aero Club, National Air Transportation Association Board Member, member of the Cox Family Business Forum, and a Founding Member of the Pegasus Aviation 20 Group. Guy Hill Jr. is a member of The Young Presidents’ Organization, a global network of young chief executives with approximately 21,000 members in more than 125 countries. Guy, his wife Cindy, daughter Lauren, daughter Jenna, and son Guy III, live in Marietta.
Steve is a seasoned financial and operational professional with over 30 years experience in the public and private sectors. Steve has served as an executive and simultaneously as a “hands-on” financial and operational manager in general aviation, manufacturing, distribution, service and e-commerce industries. His focus has been to increase shareholder value through strategic planning, designing and implementing plans to achieve cost efficiencies, improve margins and maximize cash flow. Through his background and experience, he has identified the synergistic possibilities of potential M&A targets, as well as the operational feasibility and implemented acquisitions strategies and integration plans. As an executive, Steve has played a key role in establishing direction for organic and external growth. Steve has an MBA degree from Kennesaw State University in Business Administration. His B.S. is from Franklin University with a major in Accounting.
